I’m getting into the flow of the new job. I feel like this week I’m asking really good questions and adding value to the team. It’s nice to have got there. What did you experiment with? I’m was going to use the questions I shared last week for new projects in a workshop, but the…

Retro and learning for other projects, but I might be focusing too much on getting the small stuff right and not getting making space for the big stuff. What did you experiment with? I read Evaluation as a service: assessing stakeholder requests for agile teams and took it as inspiration for the work that’s coming…

A week of networking and starting the prioritisation of the work. What did you experiment with? I took the long list of projects that we could work on and made my recommendations on way forward based on our newly formed mission statement. Writing the mission statement was interesting. We did it by slack in the…

A trip to London resulted in a new project. And working out how we kick projects off, how we decide if we want to do them and if we are going to do them what we want to achieve and what the stakeholders want. What did you experiment with? There are various options on what…

The headspin of a new job is real. What did you experiment with? I haven’t done much yet because it’s been about learning the lay of the land. What was hard? I’ve worked with some of the people in my new and I’m struggling to find the balance between picking up the relationship with someone I already know…

Starting to hand over, prepping for assessment, and planning the next quarter’s work. What did you experiment with? Thinking about how the team is structured next year I’ve done a bit of reading about options. But mostly this week has been a documenting week rather than an experimenting week. What was hard? Writing my handover notes, I’ve not…

This week I’ve told the team I’m going on secondment to be a Product Manager. Everyone has been lovely and excited for me. …

Something I’ve struggled with for a while is how to map complex things that don’t follow nice straight lines. As a service designer we have to understand complex interactions between people and the services we’re designing and make sense of them so we can improve them. We like the idea…

Intro A cracking week of service designing. What did you experiment with? I’ve been asked to: Visualisation of the public beta service and all of its parts from a user perspective Also wants to see the back office as well (EG how do operations work with case management and what are the hand offs like in…